Job Description

Under the direction of the Program Manager, the Program Lead provides support and coordination of programmatic activities in addition to delivering direct services.  This position is responsible for supporting program operations, leading projects, and providing an additional level of support for Patient Navigators

Engage potential patients and schedule new patient appointments
Prepare and assign potential patient list to Patient Navigation team for outreach
Assist with screening and enrolling new ECM clients
Provide care coordination for client 
Track program activities/outcomes, and prepare biannual reports
Document and maintain records per appropriate standards and regulations
Attend and participate in relevant community activities and meetings
Supervise, evaluate, and provide performance feedback to program staff on a regular basis
Provide and ensure continuing training/education for staff for on-going development
Prepare Patient Navigator’s weekly schedule
Conducts biweekly team meetings
Complete other duties and related projects as assigned

High School Diploma or Equivalent
Three or more years of patient navigation or case management experience
Two or more years’ experience working in a health care setting
Proficient with Microsoft Office applications
Experience working with Electronic Health Records
This position requires frequent driving. A valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability policies.
Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.
Ability to communicate well with people of diverse cultural professional and experiential backgrounds and
Language fluency verbal and written, in one of the following languages: English, Spanish, Vietnamese, Mandarin, Tagalog, Farsi highly desired
Patient Navigation Certification highly desired

Education: High School

Application Instructions

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