Registered Nurse - Ambulatory

Answering telephone calls and relaying messages in the clinic’s call center

Verifying patients’ demographics and insurance information

Scheduling appointments

Review patients’ medical records to assist with patient inquiries

Coordinate Release of Records requests

Patient eligibility and insurance verification

 

High School Diploma or GED

Strong verbal/written communication and active listening skills

Excellent interpersonal and telephone communications skills

Legible handwriting

Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the electronic medical record (EMRJob

Performs assessment/data collection in an on-going systematic manner, focusing on physiologic, psychosocial, cultural, spiritual and cognitive status; also nutrition, pain, patient/family education, family involvement and patient advocacy.

Formulates a goal-directed plan of care when and where appropriate to do so.

Implements care in a thorough, skillful, consistent, and continuous manner.

Establishes priorities or patient care based on essential patient needs and available unit resources of time, personnel, equipment, and supplies

Identifies patient/family learning needs and acts to meet them.

Demonstrates an awareness of and sensitivity to patient/family rights, age specific needs, cultural and ethical beliefs.

Provides/coordinates care for patients/patient populations.

Establishes effective working relationships with members of the health care team, patients, and families.

Acknowledges staff rights and cultural and ethical beliefs.

Delegates appropriately and coordinates duties of health care team members.

Evaluates effectiveness of care given by health care team members.

Utilizes effective communication methods and skills, following lines of authority, as appropriate.

Demonstrates knowledge of and applies safety principles as identified within the institution.

Performs efficiently in emergency patient care situations following established protocols, remaining calm, informing appropriate persons, and documenting events.

Demonstrates responsibility and accountability for own professional practice.

Participates regularly in staff development activities for unit and department personnel.

Demonstrates knowledge of legal issues, including patient confidentiality and risk management in all aspects of patient care and unit functioning.

Participates in unit and Department Performance Improvement activities as directed.

Participates in nursing research activities as requested.

Identifies and solves problems effectively.

Demonstrates a service philosophy in all interactions with patients, families, and all members of the health care team.

Provides data for staffing decisions and demonstrates flexibility in the resolution of staffing issues; demonstrates flexibility when floating to other units upon requests.

Demonstrates proficiency in the use of computers and telecommunication modalities in documenting, tracking and conveying information. Ability to navigate in a windows environment, utilizing a mouse and the ability to learn electronic medical record system application.

Perform other related duties as necessary.

Formulates a goal-directed plan of care in collaboration with the health care team.

Identifies patient/family learning needs and implements appropriate measures.

Provision of competent Emergency nursing care, for all ages, acuities and conditions in the population the facility serves.

Documents patient care and unit activities in a timely, accurate, and concise manner.

MSE reflecting sound clinical knowledge and judgment, and consistent with Standardized Procedure and State/ Federal regulations.

Requires dependable attendance to scheduled shifts and required staff development

Works within scope of practice, including standardized procedures, and communicates clearly with all members of healthcare team.

Completes duties with regard to safety practices and policies, including infection control, workplace safety, and management of aggressive behaviors.

Provision of care is consistent with EMTALA, Nurse Practice Act, Title 22 and other applicable regulations, including patient confidentiality and risk management.

Proficiencies in emergency responses such as resuscitation/ codes, hazmat response, and emergency childbirth.

Proficient in the use of computers in documentation, tracking, conveying information

Teamwork with all internal and external departments and agencies involved in the provision of care.

Medication administration and management including titrating infusions and pediatric medications

Maintains all required licenses, certifications and professional development/ continuing education requirements per department and facility standards.