Call Center Representative
Job Description
Description
About Us:
Our client is a growing provider organization with community-based ambulatory care clinics and medical practices in Santa Clara County. They seek to coordinate care that best fit the needs of the communities we serve, with like-minded people who want to simplify the healthcare experience. With a commitment to teamwork and quality, together we can offer exceptional care to our patients
Job Summary:
Youâll be delivering a high level of customer service
Youâll answer incoming calls from all sites and triage call accordingly
You will utilize the EPIC EMR system to input new patient data and schedule appointments based on physician availability and specialties
Youâll be able to problem solve patient issues utilizing identified resources
Obtain insurance referrals and authorizations prior to the patient visit
Youâll deliver expert knowledge regarding clinic specific processes and accurately document and route calls to the proper department
Youâll identify urgent patient needs or operational issues and escalate appropriately while maintaining respect and composure when speaking with internal and external customers
You will be promoting online check in platform for pre-visit registration and facilitate communication between the patient and the Clinic
Youâll review Document Routing bin daily for appointment requests from primary care offices, insurance carriers and/or patients
Youâll perform other Call Center duties as required
Qualifications:
Qualified candidates will have a minimum of one year of recent medical and/or call center experience
This position requires the ability to manage multiple responsibilities in a fast-paced environment
This position requires exceptional customer service skills and the ability to communicate with Physicians, staff and patients
Ideal candidates must display a commitment to superior patient service
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePosted: Aug 31, 2022
Location: Los Gatos, California
Employment Type: Contract