Call Center Representative

Our client is a full-service orthopedic practice that provides high-quality care by physicians in a variety of fields of expertise. They are dedicated to meeting each patient's individual needs through the highest possible quality orthopedic care. They achieve this through a team effort of physicians, staff, and patients. They use their expertise to help you regain and maintain good physical health, and value your questions and comments as part of the process of successful treatment

You’ll be delivering a high level of customer service

You’ll answer incoming calls from all sites and triage call accordingly

You will utilize the Centricity EMR system to input new patient data and schedule appointments based on physician availability and specialties

You’ll be able to problem solve patient issues utilizing identified resources

Obtain insurance referrals and authorizations prior to the patient visit

You’ll deliver expert knowledge regarding clinic specific processes and accurately document and route calls to the proper department

You’ll identify urgent patient needs or operational issues and escalate appropriately while maintaining respect and composure when speaking with internal and external customers

You will be promoting online check in platform for pre-visit registration and facilitate communication between the patient and the PCC/clinic

You’ll review Document Routing bin daily for appointment requests from primary care offices, insurance carriers and/or patients

You’ll perform other Call Center duties as required

Qualified candidates will have a minimum of one year of recent medical and/or call center experience

This position requires the ability to manage multiple responsibilities in a fast-paced environment

BLS/CPR Certified preferred

This position requires exceptional customer service skills and the ability to communicate with Physicians, staff and patients

Ideal candidates must display a commitment to superior patient service

Motto is "Experience. Excellence." and we want to ensure that our patients receive excellent service from the first time they call