Medical Front Office Receptionist

Job Description:

A team player with the willingness to learn and adapt to a fast-paced work environment. Bilingual in Spanish/English for translation, greet patients, check patient in/out, schedule appointments, answer calls, process and distribute mail and collect co-payments.  Provide backup assistance within department areas as appropriate.  The IHC is a Patient Centered Health Home, and all employees are an integral part of this model of care delivery.

 

Duties & Responsibilities:

• Assist the Front Office staff with the daily pre-registration of patients scheduled for appointments
• Schedules and confirms medical appointments. reschedules, cancels, performs patient call backs, and checks voice mail throughout the day
• Performs data entry of insurance information and processes patient co-payments
• Screens new members for assignation to our health center and other eligibility purposes
• Complies with IHC’s HIPAA and Privacy Rules
• Uses efficient and clear communication at all times
• Greets all patients arriving to our clinic in a friendly and professional manner including staff, vendors, providers, and community members
• Prepares intake information and initial registration following HIPAA guidelines
• When requested, collects and deposits money at the end of every shift in accordance with the policy and procedures
• Maintains and organizes filing systems and is knowledgeable in the operation of office equipment and software programs
• Asks for assistance if needed when directing incoming patients and visitors to the appropriate department or provider
• Attends and participates in all departmental meetings
• Maintains a current source of Front Office paperwork and forms Keeps a clean, clutter free work   area at all times
• Adheres to Finance policies when registering patients for appointments and labs
• Participates as a proactive representative of the Patient Centered Health Home
• Performs duties utilizing the Team-Based Approach
• Performs other duties as assigned

 

Required Qualifications, Knowledge &Abilities:

• Fluent in English and Spanish (ability to read, write, and speak) preferred
• Requires a high school diploma or GED
• Medical Administration Assistant certificate or similar medical certificate is preferred
• Prefer prior experience working in a similar medical position or customer service-related position with at least one year working experience
• Prior experience in Managed Care/Medi-Cal such as F-Pact,CDP,CHDP, and presumptive eligibility preferred
• Excellent customer service skills required
• Excellent phone skills required

• Previous knowledge of office practices and procedures in the medical field preferred
• Ability to follow written and oral instructions

• Flexibility, initiative, reliability, and creativity
• Familiarity with medical computer software and data entry
• Experience using Microsoft Office software packages (Word, Excel, and PowerPoint)
• Knowledge of & ability to work with the American Indian community & other minority populations

• Ability to maintain strict confidentiality
• Ability to type a minimum of 45 WPM preferred will need to bring verification or take a typing test on site
• Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition
• Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, & efficient manner. Ability to multitask & thrive in a fast-paced, constantly changing environment
• Ability to carry out all responsibilities in an honest, ethical & professional manner and demonstrate good judgment
• Willingness to train in other areas of the medical department

Working Conditions:  

• Potential exposure to airborne and blood borne infectious diseases and pathogens
• Normal working hours will be from 8:00 am to 5:00 pm although hours may vary depending upon business need
• Must be able to work independently and meet deadlines while also being an effective leader and collaborating with the agency-wide management team