Customer Service Representative
Job Description
About Us:
We have a new opportunity for a Customer Service Representative to serve a physician network and medical foundation that was formed with a mission to provide excellent medical care through exceptional access and service in communities around the Bay Area, and a vision to help patients with diligence and compassion.
Job Summary:
-
Answering telephone calls and relaying messages in the clinic’s call center
-
Verifying patients’ demographics and insurance information
-
Scheduling appointments
-
Review patients’ medical records to assist with patient inquiries,
-
Coordinate Release of Records requests.
-
Patient eligibility and insurance verification
Qualifications:
-
High School Diploma or GED
-
Experience as a Patient Services/Care Representative or in a customer service/guest relations role
-
Ability to accurately type a minimum of 40 WPM
-
Strong verbal/written communication and active listening skills
-
Excellent interpersonal and telephone communications skills
-
Legible handwriting
-
Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the Epic electronic medical record (EMR)
-
Epic EMR experience
-
Bilingual Spanish a bonus
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply Online