Job Description

About Us:

We have a new opportunity for a Customer Service Representative to serve a physician network and medical foundation that was formed with a mission to provide excellent medical care through exceptional access and service in communities around the Bay Area, and a vision to help patients with diligence and compassion.

Job Summary:

  • Answering telephone calls and relaying messages in the clinic’s call center

  • Verifying patients’ demographics and insurance information

  • Scheduling appointments

  • Review patients’ medical records to assist with patient inquiries,

  • Coordinate Release of Records requests.

  • Patient eligibility and insurance verification


  • High School Diploma or GED

  • Experience as a Patient Services/Care Representative or in a customer service/guest relations role

  • Ability to accurately type a minimum of 40 WPM

  • Strong verbal/written communication and active listening skills

  • Excellent interpersonal and telephone communications skills

  • Legible handwriting

  • Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the Epic electronic medical record (EMR)

  • Epic EMR experience

  • Bilingual Spanish a bonus

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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