Customer Service Representative
· Answers and properly responds to in-bound phone calls via call center applications/systems.
· Successfully operates a PC, software/applications, telephone, fax, scanner and copier.
· Accurately documents in PC system the proper actions taken on each account.
· Maintains compliance with FDCPA, FCRA, HIPAA plus local, state and federal collections laws.
· Demonstrates attention to detail; achieves the determined production and quality expectations.
· Follows instructions and maintains workflow standards.
· Adheres to all company policies and procedures.
· Communicates effectively with staff and USCB management at all times.